Digital Self Care

October 11, 2023

Status Checker AI: A game-changer for network management and digital customer care. This innovative AI solution empowers operators with proactive insights, automates customer interactions, and elevates digital care experiences.

July 5, 2023

The Surveyor mobile app allows consumers to test their internet speeds and diagnose any potential issues that may be affecting their connection either at home or across key transport routes.

September 30, 2022

Cyber Essentials is a Government-back scheme, which helps protect organisations against all kinds of common cyber attacks, and we as a company believe in continual improvement in best practices and ensuring our internal processes are the best they can be and stand up to external scrutiny.

August 14, 2022

Join us in wishing Metricell a very Happy 15th Birthday for tomorrow! We have have come a long way in recent years, and we can't wait to celebrate many more together.

May 29, 2022

Unlocking the future of network performance and the customer experience with digital self-service, reducing the strain on network call centres and focusing on optimisation. Read more to find out how Service checker is truly digitising the customer experience.

May 12, 2022

Metricell are excited to announce we have won Leading Providers of Geospatial Intelligence Solutions 2022 as part of the 6th annual UK Enterprise Awards hosted by SME News

April 1, 2022

This month EE have renewed with Metricell for another year. This renewal covers Support and Hosting for NEST as well as renewing their NetLogger Managed Service.

October 11, 2021

Customer expectations and the customer call centre experience has significantly changed in the last couple of years. Covid has been one of the large contributing factors that has brought to light the importance of the call centre, and how they must adapt to meet the changes in customer behaviour and expectations.

March 17, 2021

Embracing digital channels which prioritise automation and self-service can bring fast value to a range of customer satisfaction and call centre KPIs whether via live service checkers on an MVNO’s website or intuitive service software for contact centre personnel.