September 16, 2024
The telecommunications industry is undergoing a shift with the rise of Artificial Intelligence (AI). With increasing customer demands and network complexity, telcos are seeking innovative ways to streamline operations and deliver superior customer service.
August 6, 2024
Over the last few years, Metricell’s software has helped network operators handle millions of customer trouble tickets, arising from a variety of network-related issues. Despite the range of customer reported problems, be it call drops, slow data speeds or poor mobile signal, the root causes typically boil down to known incidents, maintenance activities, or underlying problems with coverage.
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July 8, 2024
AIDA represents the next generation of self-care solutions, utilising AI which has been built using millions of telecommunications data inputs.
February 28, 2024
The telecommunications industry is constantly evolving, and customer care is no exception. As customer expectations change and technology advances, telecom companies are looking for new ways to provide efficient and effective customer service.
February 14, 2024
Telecom customer service is often rated poorly by consumers, but AI is changing the game by providing instant diagnoses, empowering agents, offering 24/7 self-service, and creating a seamless omnichannel experience.
January 30, 2024
AI is revolutionising network operations for telecom providers by enabling data-driven insights, automation, and real-time decision-making, leading to improved network performance, cost savings, and customer experience.
January 15, 2024
Stan is a brand new revolutionary pothole detection app that marks a significant milestone in the world of road safety and community empowerment.
December 20, 2023
Telecom providers grapple with substantial challenges in delivering an enhanced customer care experience. The surge in subscriber call-ins, coupled with high staff turnover rates and the introduction of new services and use cases, has hindered progress.
October 11, 2023
Status Checker AI: A game-changer for network management and digital customer care. This innovative AI solution empowers operators with proactive insights, automates customer interactions, and elevates digital care experiences.
July 5, 2023
The Surveyor mobile app allows consumers to test their internet speeds and diagnose any potential issues that may be affecting their connection either at home or across key transport routes.
September 30, 2022
Cyber Essentials is a Government-back scheme, which helps protect organisations against all kinds of common cyber attacks, and we as a company believe in continual improvement in best practices and ensuring our internal processes are the best they can be and stand up to external scrutiny.
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