Blog Posts

Supporting the Future of Critical Communications

23rd June 2025

Through our involvement in the UK Home Office’s Emergency Services Network (ESN) programme, we’ve gained valuable, first-hand experience in supporting teams through the complex transition from legacy systems to modern infrastructure.

A 'Day in the Life' of our Head of Helpdesk

25th June 2025

Helping our users and improving our products is a large part of the role. At the end of the day, our users have a job to do, and we want to help make this is simple as possible for them. ‍

A 'Day in the Life' of our Head of Mobile Applications

25th June 2025

If I could share one thing, it would be that my role is challenging, stimulating, and incredibly rewarding - there's always something new to explore, leaving absolutely no room for boredom.

A 'Day in the Life' of our Accounts Assistant

25th June 2025

I absolutely thrive on the independence I have in decision-making, and our management team is fantastic at providing support and guidance whenever needed. It's truly a joy to be part of such a vibrant and supportive team where my inputs are valued and my concerns are heard.

A 'Day in the Life' of one of our Placement Students

23rd June 2025

I was pleasantly surprised by the trust the company places in its employees. I think this experience will be valuable in the future, as it has helped me feel more comfortable at work - particularly when it comes to interacting with colleagues and building professional relationships.

Are you making the most of your crowdsource data?

13th June 2025

Tier 1 operators are already using Metricell to make the most of their crowdsource data. Contact us today to arrange a demo and understand where we can help you expand your crowdsource capabilities.

The London Tube Blackout: Why Network Resilience Matters Now More Than Ever

16th May 2025

On May 12, 2025, a power outage caused significant disruption across several London Underground lines, including the Northern, Bakerloo, Jubilee and sections of the Elizabeth line. Electrical equipment was also affected, with lifts and escalators out of service at some stations.

Embracing AI in Telecommunications: Revolutionising Self-Care Solutions and Root-Cause Analysis

16th September 2024

The telecommunications industry is undergoing a shift with the rise of Artificial Intelligence (AI). With increasing customer demands and network complexity, telcos are seeking innovative ways to streamline operations and deliver superior customer service.

How AI is Revolutionising Root-Cause Analysis in Telecoms

6th August 2024

Over the last few years, Metricell’s software has helped network operators handle millions of customer trouble tickets, arising from a variety of network-related issues. Despite the range of customer reported problems, be it call drops, slow data speeds or poor mobile signal, the root causes typically boil down to known incidents, maintenance activities, or underlying problems with coverage.