Blog Posts

17th March 2021

Embracing digital channels which prioritise automation and self-service can bring fast value to a range of customer satisfaction and call centre KPIs whether via live service checkers on an MVNO’s website or intuitive service software for contact centre personnel.

4th February 2021

Crowdsourcing has become a crucial data source for service providers looking to understand their customer’s experience and prioritise improvements. We work with network operators to provide a fast and flexible process which is fully automated and allows them to bring crowd initiatives into a controlled system.

27th January 2021

A key area that operators can look to invest in is within Digital Customer experience, especially within the context of service. While the reputation of service from mobile operators has improved over the past few years, there’s clearly more ground to gain.

7th January 2021

Which is the best mobile network in Germany? Metricell teamed up with Dalmus Commercial Consulting to participate in Smartphone Magazine's benchmarking report.

27th November 2020

Metricell’s GIS capabilities are helping operators to visualise networks with a keen focus on data centralisation and collaboration between teams.

13th November 2020

Having specialised in GIS solutions for over 14 years, the latest iteration of our tools brings a range of new features to our flagship software suite. With 3D visualisation, collaborative functionality and a whole new range of mapping customisation capabilities, we’re confident our new innovations will provide a positive contribution to the world of GIS.

16th October 2020

Metricell’s Beacons are cost-efficient, autonomous devices which test mobile service 24/7 in any location of interest. Customised for store owners and retail managers, these units test a range of activities (such as web browsing, streaming and call quality) with the performance information accessible in real-time.

2nd October 2020

Metricell’s Beacon units are autonomous network monitors. Customisable test scripts allow those looking after retail connectivity to test the network all year round and access the performance information through fast, user friendly online software and dashboards.

9th September 2020

MetriMaps can provide businesses with maps styled to the needs of their brand and users which display just the information pertinent to the use case such as routes, buildings, coverage layers, outage reports, or any other required geospatial information.